New Day – Receptionist

Full Time

Full Year

Job Summary:

The New Day Receptionist is responsible for welcoming and directing guests, and also for organizing and managing the general administrative and facilities functions of New Day and supervising volunteers at the Center. This position will supervise and coordinate volunteers serving at New Day. This will include orientation, training, and scheduling. Working directly with the New Day Director of Operations, this position will ensure management and maintenance of property and facilities; solicit and organize donations and supply inventory; utilize facility software (New Day Check In Software, New Day Project, Volgistics and other applicable software services), telephones, computer systems, business equipment, supplies, and databases; supervise volunteers; and other assigned duties.

Evaluation:

The New Day Director of Operations, following adopted policies of Community Partnership of the Ozarks, evaluates the New Day Receptionist.

Reporting Structure:

The New Day Receptionist reports directly to the New Day Director of Operations.

Duties and Responsibilities:

  • Provides continuous, attentive service to visitors, clients, and callers during scheduled work hours;
  • Maintains a professional presence at the public-facing workstations;
  • Minimizes personal distractions at the public-facing workstations;
  • Provide proficient administrative assistance to the staff of New Day.
  • Assist in securing donations from the community to support efforts of New Day;
  • Excellent working knowledge of current technology and office equipment;
  • Accurately collect and compile data via multiple software platforms, records, and databases;
  • Assign and monitor clerical and administrative responsibilities and tasks among volunteers;
  • Organize orientation and training of new volunteers;
  • Provide oversight and management of volunteers, including ongoing training and scheduling;
  • Ensure security and confidentiality of data;
  • Prepare operational reports and schedules to ensure efficiency;
  • Monitor and maintain office supplies inventory; review and submit office supply requests to the New Day Director of Operations;
  • Liaise between organizations and volunteers, vendors, and agencies providing services to New Day;
  • Prepare monthly in-kind reports and ensure all data is collected in a timely manner;
  • Oversee daily business operations and maintenance projects for New Day;
  • Participate in CPO’s resource development/fundraising activities;
  • Other duties as assigned.

Essential Qualifications/Skills:

  • High school diploma; bachelor’s degree preferred; and five (5) years prior work experience;
  • Ability to work in a fast-paced environment and manage multiple projects;
  • Must be able to work with a diverse population;
  • Ability to lift, push, or pull 35 lbs.;
  • Excellent interpersonal and team-building skills;
  • Problem-solving and decision-making skills;
  • Attention to detail and high level of accuracy with ability to meet deadlines;
  • Excellent communication and organizational skills;
  • Computer and technology skills, with high knowledge of MS Office; internet research/email communication experience a must;
  • Flexible schedule required as some events and meetings are scheduled in the evenings and on weekends.

Position Clarification:

The position of New Day Receptionist is a grant-funded position and is based upon funding availability. The job duties are subject to change, based on funding requirements. This is a non-exempt, full-time position. Grant funding dictates the pay range for this position. The reception desk is a customer service position. Employees assigned or covering this role are expected to provide continuous, attentive service to visitors, clients, and callers during scheduled work hours. Maintaining a professional presence and minimizing personal distractions are essential functions of the position. CPO receives federal grants and contracts and therefore must comply with the Drug-Free Workplace Act of 1988. Marijuana is considered an illegal drug under federal law, with no exception for medicinal use, and is not protected under ADA. Community Partnership of the Ozarks is an Equal Opportunity Employer.

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