Safety & Support Specialist (Part-Time)

Part-Time

Full Year

Job Summary:

The Safety & Support Specialist is responsible for fostering a safe, welcoming, and supportive environment at New Day. This position emphasizes proactive engagement with guests, de-escalation of crises, and serving as the eyes and ears of the facility. The Safety & Support Specialist builds rapport with guests, responds to conflicts, and works collaboratively with staff to ensure the wellbeing of everyone in the space.

Evaluation:

The New Day Director, following adopted policies of Community Partnership of the Ozarks, evaluates the Safety & Support Specialist.

Reporting Structure:

The Safety & Support Specialist reports to the New Day Director.

Duties and Responsibilities:

  • Engage with guests daily to build rapport, foster trust, and support a welcoming environment;
  • Actively monitor the facility to identify and address potential safety concerns before they escalate;
  • Respond to and de-escalate conflicts or crises using trauma-informed and person-centered approaches;
  • Coordinate with staff to ensure smooth operations and consistent safety practices;
  • Maintain clear and accurate documentation of incidents and safety concerns;
  • Provide referrals or connect guests with additional services as appropriate;
  • Assist the New Day Director in any other duties, projects, and assignments as needed;
  • Participate in CPO’s resource development/fundraising activities;
  • Other duties as assigned.

Essential Qualifications/Skills:

  • Minimum of High School Diploma or equivalent;
  • Lift, push or pull up to 50 pounds essential;
  • Training or experience in conflict resolution, de-escalation, social services, or related field preferred;
  • Ability to remain calm and professional in stressful or crisis situations;
  • Excellent interpersonal and communication skills, with the ability to build rapport across diverse populations;
  • Must be reliable and punctual;
  • Must be able to work in a fast-paced environment;
  • Must demonstrate a professional and friendly manner in dealing with the Partnership’s staff, committees/task forces, clients, and the general public;
  • Must demonstrate strong observation and documentation skills;
  • Must be able to effectively communicate the mission and work of the Community Partnership of the Ozarks, Inc.

Position Clarification:

The position of Safety & Support Specialist is a grant-funded position and is based upon funding availability. The job duties are subject to change, based on the funding requirements. This is a non-exempt, part-time position, up to 29 hours per week. Grant funding dictates the pay range for this position. CPO receives federal grants and contracts and therefore must comply with the Drug-Free Workplace Act of 1988. Marijuana is considered an illegal drug under federal law, with no exception for medicinal use and is not protected under ADA. Community Partnership of the Ozarks is an Equal Opportunity Employer.

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