O’Reilly Center for Hope Administrative Assistant

Full Time

Full Year

Job Summary:

Community Partnership's O'Reilly Center for Hope is a one-stop service center for housing and financial stability bringing together multiple organizations. The Administrative Assistant will welcome guests and partner agencies to the center providing service check-in, direction, and support and ensure a welcoming environment for guests and partner agencies of the center. This position provides excellent customer service in a fast-paced environment, serving a diverse population, including those who are experiencing homelessness to households working to purchase a home. This position will utilize a web-based computer system for service check-in, internal referrals, and monthly reporting.


The O’Reilly Center for Hope Administrative Coordinator, following adopted policies of Community Partnership of the Ozarks, evaluates the O’Reilly Center for Hope Administrative Assistant.

Reporting Structure:

The O’Reilly Center for Hope Administrative Assistant reports to the O’Reilly Center for Hope Administrative Coordinator.

Duties and Responsibilities:

  • Utilizes Service Point Receptionist Project software for internal check-in, referrals, and check out process for each guest visiting agency representatives on assigned floor.
  • Maintains confidentiality;
  • Responsible for responding to phone call and voice mails inquiries for resources and referral information;
  • Responsible for directing walk-in clients to appropriate staff/partners for assistance;
  • Responsible for daily tracking system created guest service requests;
  • Provides management of assigned waiting room areas of the building;
  • Distributes daily incoming mail;
  • Attends CPO staff meetings;
  • Participates in designated CPO Team;
  • Develops correspondence in the form of emails, letters, memos, meeting notices, etc. for program staff as directed;
  • Assists staff in completing monthly reports;
  • Ensures lobby, meeting rooms and kitchens are clean and tidy on daily basis;
  • Responsible for ensuring that supply rooms are neat and organized on a weekly basis;
  • Makes copies and maintains a supply of handouts for guests and forms available for staff use, like purchase orders, expense reports, time off requests, etc.;
  • Maintains inventory of all designated floor office supplies and distributes them as needed to staff
  • Maintains various databases and prepares reports;
  • Proficiently utilizes all office equipment including computers, copiers, mail machine and other equipment used to provide support of daily operations at the center;
  • Participates in CPO’s resource development/fundraising activities;
  • Assists O’Reilly Center for Hope Administrative Coordinator with any other duties, projects and assignments as needed;

Essential Qualifications/Skills:

  • Minimum of High School diploma or equivalent;
  • Must be proactive, self-motivated, and collaborative;
  • Time management and organizational skills are a must in order to handle multiple tasks with various priorities;
  • Must be able to work in a fast-paced environment and maintain positive attitude;
  • Must be reliable and punctual;
  • Must be detail oriented and accurate;
  • Must demonstrate strong computer skills as well as excellent written and oral communication skills
  • Must demonstrate a professional and friendly manner in dealing with the Partnership’s staff, CPO partners, clients, and the general public;
  • Must be comfortable working with a diverse population, including those who are homeless;
  • Must be able to push, pull or lift 35 pounds;
  • Must be able to effectively communicate the mission and work of Community Partnership of the Ozarks, Inc.;

Position Clarification:

The position of O’Reilly Center for Hope Administrative Assistant is a grant-funded position and is based upon funding availability. This is a non-exempt, full-time position. Grant funding dictates the pay range for this position. CPO receives federal grants and contracts and therefore must comply with the Drug-Free Workplace Act of 1988. Marijuana is considered an illegal drug under federal law, with no exception for medicinal use and is not protected under ADA. Community Partnership of the Ozarks is an Equal Opportunity Employer