Shelter Diversion Specialist

Full Time

Full Year

Job Summary:

The Shelter Diversion Specialist provides centralized assessment services for housing and homeless prevention aimed at diverting households from the emergency shelter system. The position is a component of Community Partnership’s One Door Coordinated Entry System program and is located at the O’Reilly Center for Hope.


Following adopted policies and practices of Community Partnership of the Ozarks and United Way of the Ozarks, the O’Reilly Center for Hope Homeless Services Coordinator will evaluate the Shelter Diversion Specialist.

Reporting Structure:

The Shelter Diversion Specialist will report to the O’Reilly Center for Hope Homeless Services Coordinator.

Duties and Responsibilities:

  • Meets with clients in person and over the phone to complete Coordinated Entry System intake assessment and determine client needs;
  • Engages clients in problem-solving dialogue to assess for additional resources a client may be able to access within their network;
  • Makes appropriate referrals based on client's needs and each program's unique criteria;
  • Enters, updates, and maintains data in the Homeless Management Information System (HMIS), adhering to local and Federal technical standards;
  • Maintains contact with partner agencies to grow knowledge of resources available within the community
  • Provides crisis intervention assistance as needed;
  • Tracks and reports services and related activities as mandated by program and funding guidelines;
  • Advocates for clients’ needs;
  • Other duties as assigned.

Essential Qualifications/Skills:

  • Bachelor’s Degree in Social Work or other related field is required;
  • Proven written and oral communication skills;
  • Strong computer skills, including Microsoft Office and internet;
  • Must be comfortable working with diverse populations, including high risk and homeless households;
  • Proven ability to work effectively in a fast-paced environment;
  • Detail oriented with strong organizational skills.

Position Clarification:

The position of Shelter Diversion Specialist is a grant-funded position and is based upon funding availability. This is a full-time position of 37.5 hours per week.