VITA Administrative Assistant


Full Year

Job Summary:

The VITA Administrative Assistant will assist with answering calls, scheduling tax preparation appointments and other administrative duties during tax season.


The VITA Program Coordinator, following adopted policies of The Community Partnership of the Ozarks and United Way of the Ozarks, evaluates the VITA Administrative Assistant.

Reporting Structure:

The VITA Administrative Assistant reports directly to the VITA Program Coordinator.

Duties and Responsibilities:

  • Manage large amounts of inbound calls in a timely manner;
  • Follow communication ‘scripts’ when handling calls;
  • Build relationships with callers by taking the extra time to ask pertinent questions;
  • Keep accurate records of all conservations in our database;
  • Identify callers’ needs, clarify information, and schedule appropriate appointments;
  • Participate in relevant professional development and training opportunities;
  • Other duties as assigned.

Essential Qualifications/Skills:

  • High school diploma or equivalent;
  • Previous experience in a customer support role;
  • Track record of accuracy and meeting quotas;
  • Strong phone and verbal communication skills along with active listening;
  • Basic computer skills;
  • Ability to remain customer focused and demonstrate adaptability to different personality types.

Position Clarification:

The position of VITA Administrative Assistant is a seasonal and grant-funded position and is based upon funding availability.