VITA Administrative Assistant

Part-Time

Full Year

Job Summary:


The VITA Administrative Assistant will assist with answering calls, scheduling tax preparation appointments and other administrative duties during tax season.

Evaluation:


The VITA Program Coordinator, following adopted policies of The Community Partnership of the Ozarks and United Way of the Ozarks, evaluates the VITA Administrative Assistant.

Reporting Structure:


The VITA Administrative Assistant reports directly to the VITA Program Coordinator.

Duties and Responsibilities:


  • Manage large amounts of inbound calls in a timely manner;
  • Follow communication ‘scripts’ when handling calls;
  • Build relationships with callers by taking the extra time to ask pertinent questions;
  • Keep accurate records of all conservations in our database;
  • Identify callers’ needs, clarify information, and schedule appropriate appointments;
  • Participate in relevant professional development and training opportunities;
  • Other duties as assigned.

Essential Qualifications/Skills:


  • High school diploma or equivalent;
  • Previous experience in a customer support role;
  • Track record of accuracy and meeting quotas;
  • Strong phone and verbal communication skills along with active listening;
  • Basic computer skills;
  • Ability to remain customer focused and demonstrate adaptability to different personality types.

Position Clarification:


The position of VITA Administrative Assistant is a seasonal and grant-funded position and is based upon funding availability.